🏆 Top Features

• 🔀 Live Call Move (Desk ↔️ Mobile)
  Start a call on the desk phone → tap Move Call in the ConnectUC app to move it to mobile. Move it back to desk with dialing *38. Great for “I’m leaving the office now.” and without hanging up or the caller knowing you switched phones.
  
  

• 🔘 One‑Click BLF Transfer
  While on a call, press a colleague’s BLF key to blind transfer; or hold + BLF for attended/consultative. Eliminates “let me find their extension” moments.
  
  

• 💬 Business SMS/MMS
  Send/receive texts from the business number on mobile & desktop; shared inbox for teams. Customers prefer texting-meet them there.
  
  

• 🧾 eFax from Anywhere
  Upload a PDF or snap a photo → send as fax; receive faxes in the app as PDFs. No fax machine needed.
  
  

• 🛎️ Answering Rules on Your Phone
  In ConnectUC: change call forwarding, schedules, greetings, and DND in seconds. Perfect for holidays, travel, or sudden changes.
  
  

• 🗂️ Visual Voicemail + Transcription
  Read voicemails, tap‑to‑call back.
  
  

• 👀 Presence + Team Status
  See who’s on a call/away/on mobile. Reduce transfers to unavailable users.
  
  

• 📞 Call Park, Page, Intercom
  Park a call to 701; announce via paging; anyone picks up. Door/intercom support for office workflows.
  
  

• 📈 Real‑Time Dashboards & Wallboards
  Show queue stats, missed calls, agent status.
  
  

• 🧑‍💻 Click‑to‑Call + CRM Screen Pops
  From browser/CRM, click to dial; incoming calls open the contact record.
  
  

• 🌐 Web Phone (WebRTC)
  Make/receive calls from any browser - no software install needed.