# Voicemail

You configure voicemail using the Messages page. This page has two tabs for handling voicemail:  
• Messages — see “Messages” below.  
• Settings — see “Voicemail Settings” on the next page.  
To display the Messages page, click the Messages icon at the top of the page:

![](https://docs.precision-computer.com/uploads/images/gallery/2024-07/XtpE9MoZqRjTXftI-embedded-image-4kej1g5s.png)

**Messages**  
The Messages tab allows you to manage your new, saved, and deleted voicemail, as well as greetings and other settings.

![](https://docs.precision-computer.com/uploads/images/gallery/2024-07/gee3GNoiwgTzphFr-embedded-image-gx5mfnbk.png)

Like the Home page, you can play messages, click a number to call it back, and download, save, forward, and delete messages. To see all the controls available, hover the mouse pointer over a message.

The **New** drop-down list allows you to review New, Saved, and Trash (recently deleted) messages.

![](https://docs.precision-computer.com/uploads/images/gallery/2024-07/mQqBMlIEdQZM97kw-embedded-image-s9kejeue.png)

**Voicemail Settings**

Clicking the Settings tab displays options for controlling your voicemail order, timestamps, greetings, and voicemail to email.

![](https://docs.precision-computer.com/uploads/images/gallery/2024-07/7pRDsK1QFyyZt1xP-embedded-image-wt6tsvni.png)

<table border="1" cellpadding="0" cellspacing="0" class="MsoNormalTable" id="bkmrk-field-description-en" style="border-collapse: collapse; border: none; mso-border-alt: solid windowtext .5pt; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 5.4pt 0in 5.4pt; mso-border-insideh: .5pt solid windowtext; mso-border-insidev: .5pt solid windowtext;"><thead><tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; page-break-inside: avoid;"><td style="width: 183.35pt; border: solid windowtext 1.0pt; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-alt: solid windowtext .5pt; mso-border-right-alt: solid white .5pt; background: #548DD4; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="244"><span lang="EN-US" style="color: #4a4a54;">Field</span>

</td><td style="width: 266.85pt; border: solid windowtext 1.0pt; border-left: none; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid windowtext .5pt; background: #548DD4; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="356"><span lang="EN-US" style="color: #4a4a54;">Description</span>

</td></tr></thead><tbody><tr style="mso-yfti-irow: 1; page-break-inside: avoid;"><td style="width: 183.35pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="244"><span lang="EN-US" style="color: #4a4a54;">Enable Voicemail check box</span>

</td><td style="width: 266.85pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="356"><span lang="EN-US" style="color: #4a4a54;">Enables (check) or disables (uncheck) voicemail.</span>

</td></tr><tr style="mso-yfti-irow: 2; page-break-inside: avoid;"><td style="width: 183.35pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; background: #C6D9F1; mso-background-themecolor: text2; mso-background-themetint: 51; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="244"><span lang="EN-US" style="color: #4a4a54;">Inbox</span>

</td><td style="width: 266.85pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; background: #C6D9F1; mso-background-themecolor: text2; mso-background-themetint: 51; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="356"><span lang="EN-US" style="color: #4a4a54;">These options affect audio voicemail (calling in) but not the portal. </span>

<span lang="EN-US" style="font-size: 8.0pt; mso-bidi-font-size: 10.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: #4a4a54;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><span lang="EN-US" style="color: #4a4a54;">Sort Voicemail inbox by latest first = plays your newest messages first.</span>

<span lang="EN-US" style="font-size: 8.0pt; mso-bidi-font-size: 10.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: #4a4a54;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><span lang="EN-US" style="color: #4a4a54;">Announce voicemail received time = plays the timestamp of the message.</span>

<span lang="EN-US" style="font-size: 8.0pt; mso-bidi-font-size: 10.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: #4a4a54;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><span lang="EN-US" style="color: #4a4a54;">Announce incoming call ID = plays the caller ID number if available.</span>

<span lang="EN-US" style="font-size: 8.0pt; mso-bidi-font-size: 10.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: #4a4a54;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><span lang="EN-US" style="color: #4a4a54;">Operator Forward = option to press 0 in a mailbox greeting and be directed elsewhere.</span>

</td></tr><tr style="mso-yfti-irow: 3; mso-yfti-lastrow: yes; page-break-inside: avoid;"><td style="width: 183.35pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="244"><span lang="EN-US" style="color: #4a4a54;">Greetings</span>

</td><td style="width: 266.85pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="356"><span lang="EN-US" style="color: #4a4a54;">Allows you to select an active voicemail greeting, listen to it, and record a new greeting.</span>

<span lang="EN-US" style="font-size: 8.0pt; mso-bidi-font-size: 10.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: #4a4a54;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><span lang="EN-US" style="color: #4a4a54;">To select the active voicemail greeting, click it from the pull-down menu and click Save. </span>

<span lang="EN-US" style="font-size: 8.0pt; mso-bidi-font-size: 10.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: #4a4a54;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><span lang="EN-US" style="color: #4a4a54;">To listen to a selected greeting on your PC, click the play button: <span style="mso-no-proof: yes;"> </span></span>

<span lang="EN-US" style="font-size: 8.0pt; mso-bidi-font-size: 10.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: #4a4a54;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><span lang="EN-US" style="color: #4a4a54;">To record a greeting, see “</span><span lang="EN-US" style="color: #4a4a54;">Recording a Greeting</span><span lang="EN-US" style="color: #4a4a54;">”.</span>

</td></tr></tbody></table>

**Recording a Greeting**

<span lang="EN-US" style="font-size: 8.0pt; mso-bidi-font-size: 12.0pt; font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings; color: #094c72; font-weight: normal;"><span style="mso-list: Ignore;">Ø<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><span lang="EN-US" style="color: #4a4a54;">To record a greeting</span>

<span lang="EN-US" style="mso-fareast-font-family: Arial; color: #4a4a54;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><span lang="EN-US" style="color: #4a4a54;">From the **Settings** tab of the Messages page, click the speaker icon </span>![](https://docs.precision-computer.com/uploads/images/gallery/2024-07/Wp8BoNkWQQu2At1O-embedded-image-9jljxgce.png)<span style="color: rgb(74, 74, 84); text-indent: -0.1in;">.</span>

<span lang="EN-US" style="color: #4a4a54;">A Manage Greetings page similar to the one below</span><span lang="EN-US" style="color: #4a4a54;"> appears.</span>

![](https://docs.precision-computer.com/uploads/images/gallery/2024-07/mrwoBZ3HIiDY3aQq-embedded-image-lg2m9imc.png)

<span lang="EN-US" style="mso-fareast-font-family: Arial; color: #4a4a54;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><span lang="EN-US" style="color: #4a4a54;">Next to **New Greeting**, click **Record**. </span>

<span lang="EN-US" style="color: #4a4a54;">The **Browse** button changes to a **Call me at** field.</span>

[![image.png](https://docs.precision-computer.com/uploads/images/gallery/2024-07/scaled-1680-/YoWyK7JP9TtTgDrc-image.png)](https://docs.precision-computer.com/uploads/images/gallery/2024-07/YoWyK7JP9TtTgDrc-image.png)

3\. In the **Call me** at field, enter a number to call. This can be an extension or a telephone   
number such as your cell phone.  
4\. In the **Greeting name** field, enter a name for this greeting.  
5\. Click the **Call** button.  
6\. At the prompt, record the new greeting. When you finish the greeting, press **#**.  
7\. Click **Add Greeting** at the bottom of the Manage Greetings page, and then click **Done** to   
close the page.

**Uploading a Greeting**

<span lang="EN-US" style="font-size: 8.0pt; mso-bidi-font-size: 12.0pt; font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings; color: #094c72; font-weight: normal;"><span style="mso-list: Ignore;">Ø<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><span lang="EN-US" style="color: #4a4a54;">To upload a greeting</span>

1. <span lang="EN-US" style="color: #4a4a54;">From the **Settings** tab of the Messages page, click the speaker icon </span>![](https://docs.precision-computer.com/uploads/images/gallery/2024-07/cX90esCwQUMv07mp-embedded-image-dafu3vmn.png)<span style="color: rgb(74, 74, 84);"> . </span>
2. <span lang="EN-US" style="color: #4a4a54;">Hover over a greeting. Options appear for editing, deleting, or renaming the greeting.</span>
3. <span lang="EN-US" style="color: #4a4a54;">Next to **New Greeting**, click **Upload**.</span>
4. <span lang="EN-US" style="color: #4a4a54;">Click the **Browse** button.</span>
5. <span lang="EN-US" style="color: #4a4a54;">In the Choose File to Upload dialog box, select a WAV or MP3 recording from your PC,   
    and then click **Open**.  
    The path and file name appear in the **Browse** field.</span>
6. <span lang="EN-US" style="color: #4a4a54;">Click **Upload**.</span>
7. <span lang="EN-US" style="color: #4a4a54;">Click **Add Greeting** at the bottom of the Manage Greetings page, and then click **Done** to   
    close the page</span>

**Recorded Name**  
If your company has a dial-by-name directory, you must record your name for the directory   
to be found. You can click the play button to listen to your current name recording on your   
PC, or click the speaker button to record or upload a new name recording.